Protection of Personal Information for qr88 Members

This Privacy Policy ("Policy") is published by qr88, an online gambling platform operating under international licensing. This Policy applies to all individuals who access or use the qr88.wine website, including registered members, users browsing without an account, and any party interacting with our platform through any device or channel.

By using the qr88 platform, you agree that your personal information is collected and processed in accordance with the terms set out in this Policy. If you do not agree with any part of this Policy, you are asked to stop using the platform immediately.

qr88 collects information in two main categories: information you provide directly when registering or interacting with the platform, and information collected automatically through your use of our services.

Identity verification information such as a copy of your MyKad or other supporting documents may be requested during the account verification process (KYC) to meet international licensing requirements that oblige us to verify the identity and age of each member.

Personal information collected is used solely for legitimate and specific purposes. qr88 does not process your information outside the scope stated below:

• Creating and managing member accounts, including identity and age verification
• Processing deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency
• Providing 24/7 customer support in Bahasa Melayu and English
• Sending important account-related notices, including security updates and policy changes
• Detecting and preventing fraud, money laundering and unlawful activity
• Complying with legal obligations and international licensing regulations
• Improving platform quality, games and user experience based on usage analysis
• Sending promotional information only if you have given explicit consent

qr88 does not sell or disclose members' personal information to third parties for marketing purposes. Disclosure of information only occurs in the following circumstances, and is subject to strict confidentiality agreements:

• Payment service providers (e-wallet, FPX and cryptocurrency transaction processors) required to complete your transactions
• Gaming technology providers (slot and live casino software providers) that need to verify game sessions
• Regulatory authorities and licensing bodies when required by law
• Law enforcement agencies when there is a valid court order or financial crime investigation
• Professional advisers such as auditors or solicitors who are bound by confidentiality obligations

All third-party providers working with qr88 are required to sign data processing agreements and comply with data protection standards equal to or higher than this Policy.

qr88 invests in industry-grade security infrastructure to keep your data safe at all times. Our approach is layered — there is no single point of failure that could expose your data:

• 256-bit SSL/TLS encryption for all communications between your device and our servers
• Passwords and sensitive information are stored in a one-way hash format that cannot be decrypted
• Network segmentation between the front-end systems, business logic layer and database
• 24/7 monitoring for intrusion attempts and suspicious activity
• Regular security audits by independent parties
• Documented incident response procedures to address data breaches should they occur

Should a security incident involving your personal data occur, qr88 will notify you within the timeframe required by applicable law and take immediate remedial action.

qr88.wine uses cookies and similar technologies to ensure the platform works properly and to provide a better experience for users. Cookies are small text files stored on your device when you visit our website.

You can manage or delete cookies through your web browser settings. Please note that disabling essential cookies will affect platform functionality, including the ability to log in to your account.

As a qr88 member, you have the following rights regarding your personal information. To exercise any of these rights, please contact our customer support team:

• Right of Access — You have the right to obtain a copy of the personal information we hold about you
• Right to Rectification — You may request correction of information that is inaccurate or incomplete
• Right to Erasure — You may request deletion of your data, subject to legal retention obligations
• Right to Restriction of Processing — You may request that we stop processing your data in certain circumstances
• Right to Object — You may object to the processing of your data for direct marketing purposes
• Right to Data Portability — You have the right to receive your data in a machine-readable format

qr88 will process requests relating to these rights within a reasonable timeframe. In certain cases, we may require additional identity verification before processing your request to protect account security.

qr88 retains your personal information for as long as necessary for the stated processing purposes, or as required by international licensing and financial laws. In general:

• Active account data is retained for the duration of account activity and for several years after account closure for audit purposes
• Financial transaction records are retained to meet anti-money laundering (AML) requirements and financial laws
• Customer support communication logs are retained for a reasonable period for reference and service improvement
• Anonymous analytics data may be retained for a longer period as it does not contain information that can identify an individual

When information is no longer needed and there is no legal obligation to retain it, qr88 will securely delete or destroy that data.

The qr88 platform is restricted to individuals aged 21 and above only. qr88 does not knowingly collect, store or process personal information from individuals under the age of 21.

All new registrants are required to verify their age during the registration process and during the account verification process (KYC). qr88 takes this responsibility for minor protection seriously as part of our responsible gambling commitment. For more information, visit our Responsible Gambling page.

For any enquiries, complaints or requests relating to this Privacy Policy and the processing of your personal information, please contact the qr88 customer support team. We provide 24/7 support via live chat and email in Malay and English.

Official email address for privacy-related enquiries: [email protected]

qr88 is committed to responding to privacy-related enquiries within a reasonable timeframe. If your complaint requires a more thorough investigation, we will inform you of the estimated resolution timeframe.